BMS/ LCMS/ Home automation / ViciDial is a complete Open Source inbound and outbound call center suite.
The agent interface is completely web-based and gives real-time information and functionality with nothing more than a web browser on the agent's client computer.
The management interface is also web-based and offers the ability to view several real-time and summary reports as well as hundreds of detailed call handling and agent options and settings.
ViciDial can function as an ACD and IVR for inbound calls or for calls coming from another ViciDial agent, and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.Features
MAJOR VICIDIAL FEATURES
- Visual Page Builder Included
- Many Customizable Options
- Interactive Page Elements
- Completely Customizable
- Free & Dedicated Support
- Fully responsive lay